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LIMITED 15 YEARS MANUFACTURER WARRANTY

This warranty is given by Haute Alfresco Australia Pty Limited (ACN 63??) (“Haute Kitchens”) of 3/634 South Road, Glandore, South Australia, 5037

Phone no: 08 8351 5267

Email address: hello@hautekitchens.com.au

This warranty applies to in house manufactured internal carcass, 2 Pack finish, and in house manufactured products (“Products”).

OUR PROMISE

We promise to you that Haute Alfresco in house manufactured carcass are of the utmost durability and practicality. In the unlikely event of a defect arising from the manufacture of the Products, in addition to your rights under the Australian Consumer Law, Haute Alfresco will do its utmost to provide a fair and reasonable outcome to all customers covered by the Haute Alfresco Warranty.

MANUFACTURER PRODUCT WARRANTY

This warranty covers the following products which are covered by the manufacturer’s warranty at time of purchase.

NOTE: Any other materials included in the kitchen not listed above are also subject to being warranted by the relevant manufacturers.

If the defective product falls under the manufacturer’s warranty, Haute Alfresco will, at its option, either:

· Arrange repair of the defected warranted product by the manufacturer; or

· Arrange replacement of the defective warranted product by the manufacturer.

 

If a warranted product is no longer available and cannot be repaired, the manufacturer, at its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and color. The manufacturer, however, cannot guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.

 

15 YEAR WORKMANSHIP WARRANTY

Haute Alfresco warrants to the original purchaser that the purchased product will be free from defective workmanship. This warranty only applies if the purchased products are properly maintained and used for normal domestic use. The warranty applies for a period of fifteen (15) years from the date of delivery of the purchased products. If Haute Alfresco is liable under the warranty, will at its option, either:

· Arrange repair of the defective workmanship; or

· Arrange replacement of the part required due to defective workmanship.

 

If a warranted product effected by the defective workmanship is no longer available, Haute Alfresco, in its absolute discretion, may replace the warranted product with a substituted item which would be as close as possible in dimension / function and colour, however Haute Alfresco will not guarantee that the replacement item will be exactly the same in all aspects when compared with the original item.

 

EXCLUSIONS

This warranty is null and void if any person, other than an Haute Alfresco authorized representative installs, repairs or alters the warranted products without the prior consent of Haute Alfresco. This warranty does not apply in relation to any damage to the warranted products caused by any of the following.

· wear and tear suffered through normal use (including scratches and cuts), or damage caused by impacts or accidents;

· use of inappropriate chemicals;

· mistreatment, negligent use, or misuse;

· insufficient or improper care (including inappropriate use of cleaning products);

· fading, dis coloration or damage caused by exposure to intensive or excessive light including ultraviolet light, moisture, or heat (including excessive steam on doors, panels, drawer fronts and cabinets);

· alterations, modifications or use of the Warranted Products which is beyond or inconsistent with the supplied product instructions; or

· over exposure to heat or water.

 

Haute Alfresco will not, under any circumstances, be liable for indirect, special, or consequential loss or damages (such as loss of use, inconvenience, loss, or damage to personal property). In no event shall the Haute Alfresco liability, under this warranty for a warranted product, exceed the purchase price of that warranted product or its replacement. Haute Alfresco goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

PROOF OF WARRANTY CLAIM

Claims will not be accepted unless the original proof of home ownership and product purchase invoice and date is provided together with the appropriate warranty certificate (at time of purchase) is supplied to Haute Alfresco. The warranty is personal to the original purchaser of the warranted products and may not be assigned or transferred, including to any subsequent purchaser of the property upon which the warranted products are installed. Haute Alfresco reserves the right have any alleged faulty product inspected by an authorised Haute Alfresco representative prior to any claim being processed. If the inspection reveals that this warranty does not apply, then the customer must pay a $100.00 inspection fee.

Delivery and Installation not included in price, these will come at an extra cost dependent on location of delivery.

Here at Haute Alfresco, we care about our clients’ satisfaction. If you’re experiencing problems with your purchase, contact us immediately so we can help you promptly.

If you decide to change your mind simply return the item in brand new condition within 30 days of purchase to receive a full refund. That is our customer satisfaction guarantee.

If something is faulty with you product, please contact us on 08 8351 5267 to organise a time for one of our staff to view the faulty product. Depending on the nature of the fault, Haute Alfresco will either, repair, replace, or refund your purchase.

Our customer satisfaction is our number 1 priority and we are more than happy to take on any future feedback to improve our service and ensure only positive experiences for our clients.

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